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Minister of State Apparatus Empowerment and Bureaucratic Reform (PANRB), Abdullah Azwar Anas, has thrown his support behind the Republic of Indonesia Embassy (KBRI) in Canberra, Australia, in their ongoing pursuit of digital transformation. Anas explained that this digital transformation aims to make public services provided by KBRI more accessible for the public while rapidly adapting to the diverse needs of Indonesian citizens residing abroad.
“This transformation endeavours to enable KBRI Canberra to harness information technology, optimising public services, especially in consular administration, licensing information, and various other consular requirements,” said Anas.
By embracing digital platforms, residents in Australia and the surrounding areas will find it more convenient to access consular services, obtain essential information, and complete administrative procedures online.
Minister Anas’s support aligns with the Indonesian government’s broader efforts to promote digital transformation across various sectors, especially in public services. The digital transformation at KBRI Canberra is envisioned to yield substantial benefits by enhancing the efficiency and accessibility of consular services, consequently improving the quality of relations between Indonesian citizens abroad and the government.
“KBRI is the closest entity to the Indonesian community in Australia, making it crucial to ensure that services provided by KBRI meet the expectations of Indonesian citizens (WNI) residing there. Therefore, we must continue to encourage and ensure that services to WNI meet their expectations,” emphasised Siswo Pramono during his visit to KBRI Canberra in the presence of the Indonesian Ambassador to Australia.
Minister Anas emphasised that the government is currently making the efforts to advance the implementation of a Technology-Based Government System (SPBE) and GovTech. He revealed that there are approximately 27,000 applications that are not well-integrated at present. Hence, through the SPBE initiative, the government aims to ensure seamless integration and optimal interoperability in all government systems.
Furthermore, Minister Anas stressed that in this digital era, digitalisation is no longer limited to the use of separate applications. Instead, the government must move towards a more comprehensive and integrated digital transformation. He noted that collaboration with entities and various other partners is crucial to accelerating digitalisation through the SPBE initiative. Consequently, public services can become more efficient, accessible, and better equipped to address a range of societal needs.
The former Head of Institution for Government Procurement Policy (LKPP) also explained that, in line with President Joko Widodo’s directives, bureaucratic reform must result in tangible impacts.
Bureaucratic reform is not merely a stack of documents and procedures; it must create a responsive and efficient bureaucracy. He likened bureaucracy to the engine of a vehicle, playing a crucial role in propelling the vehicle toward its destination. Consequently, bureaucracy must always be in optimal condition to effectively perform its duties and achieve its objectives.
Indonesia’s journey toward digital transformation has been marked by the issuance of Presidential Regulation (Perpres) No. 95/2018 on the Electronic-Based Government System (SPBE). Furthermore, at the end of 2022, the government furthermore enacted Perpres No. 13/2022 on the National SPBE Architecture.
“The presence of these regulations further underscores the Indonesian government’s commitment to accelerate the integration of various aspects of business, data, ICT infrastructure, applications, and information security to enhance public services,” he explained.
The two parallel tracks guide the ongoing bureaucratic reform: general bureaucratic reform, aimed at enhancing accountability and efficiency, and thematic bureaucratic reform, which focuses on poverty alleviation, increased investment, inflation control, and the domestic promotion of product usage. SPBE Architecture strengthened these efforts in different thematic areas to maintain a uniform approach to digitalisation implementation.
Minister Abdullah Azwar Anas’s unwavering support for KBRI Canberra’s digital transformation is part of Indonesia’s broader efforts to enhance digitalisation in public services and across sectors.
This initiative is crucial to providing more efficient, accessible, and responsive public services, especially for Indonesian citizens abroad. The government’s commitment to integrating various aspects of business, data, infrastructure, and information security further underscores the importance of this transformation. As digitalisation continues to reshape the public sector, Indonesia is poised to realise a more efficient and effective bureaucracy, aligning with President Joko Widodo’s vision for impactful bureaucratic reform.
