|
Getting your Trinity Audio player ready...
|
Like elsewhere globally, Generative AI in Singapore is set to significantly boost efficiency, innovation, and resilience across multiple sectors. Its transformative potential is expected to reshape industries worldwide as they adapt to the evolving digital landscape, ensuring its influence grows rapidly.
The Singapore Generative AI market is projected to experience a robust annual growth rate of over 46% from 2024 to 2030, with a market value expected to cross US$ 5 billion by 2030. This swift expansion highlights the critical need for Singaporean organisations to adopt advanced AI solutions to strengthen their competitive edge in the future.
Generative AI’s technological advancements align with Singapore’s goal of becoming a more agile, responsive, and citizen-focused government, complementing its broader digital transformation efforts. By effectively leveraging Generative AI, Singapore’s public sector has significant potential to meet its goals and thrive in the evolving digital landscape.
Integrating Generative AI promises a transformative boost in productivity and creativity. By leveraging AI’s capabilities, employees can streamline operations, improve decision-making, and tackle complex challenges more innovatively. AI assistants enhance document management by summarising content, drafting emails, and extracting key information from PDFs, thereby saving time and enabling a focus on higher-value tasks.
Additionally, public sector employees in Singapore are leveraging Generative AI technologies to enhance creativity, innovation, and communication, marking a shift away from traditional bureaucratic methods. This is expected to streamline administrative workflows and promote a culture of continuous innovation, boosting Singapore’s competitive edge globally.
Despite their potential, implementing Generative AI in Singapore’s public sector faces challenges like data privacy and security concerns. The Singapore public sector must navigate the delicate balance between harnessing Generative AI capabilities and bolstering defences.
The launch of the Centre of Advanced Technologies in Online Safety (CATOS) in May represents a major advancement in Singapore’s efforts to strengthen online safety, counter cyber threats, and enhance digital resilience. This initiative, coupled with the extensive adoption of Generative AI, highlights Singapore’s proactive stance in advancing digital security and underscores its dedication to maintaining a secure and dynamic digital environment.
Generative AI solutions provide the Singaporean public sector with innovative approaches to secure and efficient documentation practices. By utilising advanced technologies for automated data extraction and summarisation, these solutions enhance document management while ensuring robust security for sensitive information.
Ultimately, Generative AI enables efficient content ideation and maintains clarity and relevance in communication, empowering the public sector to produce high-quality content and advance its mission with greater impact and effectiveness.
The OpenGov Breakfast Insight on 20 August 2024 at Voco Orchard Singapore explored the transformative impact of Generative AI on Singapore. The event brought together public sector leaders, experts, and innovators to discuss the strategic adoption of Generative AI, focusing on boosting productivity and innovation.
Sessions covered enhancing document management, fostering creativity, and addressing data privacy concerns. It provided a platform for networking and potential partnerships, aiming to equip the public sector with tools for excellence and impactful achievement.
Opening Remarks
Mohit Sagar acknowledges that Singapore’s public sector excels due to its dedication to technological progress, driven by the Smart Nation initiative. This programme incorporates digital solutions into public services, improving efficiency and citizen engagement. The government’s proactive approach to innovation simplifies administrative processes, establishing Singapore as a global leader in digital governance.
Despite these achievements, ongoing improvement is crucial. As public expectations shift towards faster and more innovative services, there is a continual need to adapt and enhance public services to meet these demands and uphold public trust
“In a globalised environment, remaining competitive requires adopting best practices in productivity and innovation,” Mohit observes. “As technology rapidly evolves, it’s crucial for public sector operations to continuously upgrade and integrate emerging technologies to enhance efficiency and drive forward-thinking initiatives.”
The pandemic hastened the adoption of digital tools as businesses scrambled to meet remote work demands, leading to significant investments in technology, especially hardware, to support work-from-home setups.
However, in some areas, the momentum has waned, with many now simply drifting with the tide instead of leveraging it to their advantage. Moreover, as technology advances, a widening gap appears – a barrier dividing those who can harness its potential and those who cannot.
Employees with limited skills, individuals in remote areas, and even children guiding their grandparents on how to use these tools – these scenarios highlight a critical challenge: as technology advances, not everyone is fully tapping into its potential.
“Are we truly driving innovation forward, or just keeping our heads above water in an ever-changing landscape?” Mohit asks. “Fortunately, a new element has been added to the mix!”
Artificial Intelligence, particularly Generative AI, is the next catalyst. To harness its potential, a mindset of continuous improvement must be embedded in the organisation’s DNA and interwoven into the operational fabric.
AI and GenAi are no longer just buzzwords; they are now a transformative force reshaping industries and the way we interact with technology, he notes. Although AI is still evolving, its potential goes beyond headline-grabbing applications or concerns like ‘hallucinations.’ The real impact lies in its deeper, more substantial possibilities.
In a data-driven world, businesses quickly recognise that insights derived from data are the key differentiator. Data has become the lifeblood of modern enterprises, providing the vitality and power needed to thrive in today’s digital landscape. Without it, a company risks stagnation or even collapse.
“In this landscape, embracing and integrating Generative AI is no longer optional – it’s essential for managing the vast streams of data,” Mohit emphasises. “GenAI delivers real value by transforming raw data into actionable insights. With well-structured datasets, it becomes a powerful tool, driving faster, more accurate, and impactful decision-making for businesses.”
“However, this capability comes with a significant responsibility. Good data and safe data security are crucial, as the benefits of AI depend on it. Structured and secured data is not just important but foundational,” Mohit cautions. “Without robust measures, the value of AI can be compromised, making it essential to safeguard data throughout the entire process.”
Data security is essential, but it’s only one aspect of safeguarding your digital ecosystem. As organisations and individuals become increasingly dependent on digital platforms and technologies, including Generative AI, the risk of cyberattacks and data breaches escalates.
Cyber resilience, therefore, becomes crucial. It’s not just about preventing attacks but about ensuring that systems can endure, adapt to, and recover swiftly from disruptions while maintaining the protection of critical data.
In this rapidly evolving digital landscape, the convergence of AI and cybersecurity presents both challenges and opportunities. Leveraging AI for enhanced threat detection and response can significantly bolster cyber resilience. By utilising AI’s advanced capabilities, organisations can better shield their digital assets, ensure operational continuity, and reinforce trust with their stakeholders.
“Ultimately, the goal is to create a secure environment where AI can thrive and contribute to innovation without compromising the integrity of our systems,” Mohit concludes. “Achieving this balance will be key to realising the full potential of AI while safeguarding against the evolving landscape of cyber threats.”
Welcome Address
Kelly Chong, Head of Enterprise Sales at Adobe, emphasises that Generative AI (GenAI) is advancing at an unprecedented pace compared to previous waves of technology. This rapid adoption reflects its significant impact and transformative potential across various industries.
“Generative AI is not just another technological advancement; it’s a revolution that is reshaping how we approach efficiency and productivity,” Kelly believes.
One of GenAI’s key benefits is its ability to streamline workflows and manage workloads more effectively. Recent studies indicate that 73% of marketers have already integrated GenAI into their strategies. This widespread adoption highlights the technology’s potential to enhance efficiency, drive creativity, and optimise operations.
Kelly reveals that organisations increasingly adopt AI with a strategic mindset. They are not merely embracing it for the sake of innovation but are carefully considering how to integrate it in ways that align with their specific goals and needs.
“Organisations are becoming more thoughtful about their AI adoption strategies,” Kelly notes. “They are exploring how GenAI can be leveraged to maximise value, whether through automating routine tasks, generating insights, or enhancing decision-making processes.”
Kelly further elaborates that the thoughtful integration of GenAI involves several key considerations:
Alignment with Organisational Goals: Businesses align their AI initiatives with their overarching objectives, ensuring that the technology supports their strategic direction and enhances their core operations.
Customisation and Adaptation: Organisations are tailoring GenAI solutions to their specific needs, customising the technology to address unique challenges and opportunities within their industry.
Ethical and Responsible Use: There is increasing emphasis on using GenAI responsibly. Companies are focusing on ethical considerations, including data privacy, security, and transparency, to build trust and ensure that AI implementations are aligned with their values and regulatory requirements.
Continuous Evaluation and Improvement: Organisations are committed to continuously assessing the effectiveness of their GenAI implementations and making adjustments as needed to stay ahead in a competitive landscape.
Adobe has been at the forefront of integrating advanced AI technologies into its suite of products, consistently driving innovation and efficiency across various domains. The company’s commitment to AI is evident through its comprehensive suite of solutions, including Native AI Integration, AI-as-a-Service, Sensei GenAI, Adobe Firefly, and the Acrobat AI Assistant.
Native AI Integration: Adobe seamlessly incorporates AI capabilities into its core applications, ensuring users benefit from advanced features without needing separate tools. It empowers users to leverage AI without significant additional learning curves or disruptions to existing workflows.
AI-as-a-Service: Adobe offers AI-as-a-Service, providing businesses with scalable and flexible AI solutions that can be customised to meet their needs. By making AI accessible as a service, Adobe lowers the barriers to entry for businesses seeking to leverage advanced technologies for their operations.
Sensei GenAI: Adobe Sensei is the company’s intelligent technology that underpins its AI and machine learning offerings. These features include creating sophisticated content, automating complex tasks, and providing insightful analytics, all of which drive greater efficiency and creativity.
Adobe Firefly: Adobe Firefly is a flagship generative AI tool integrated into Adobe’s Creative Cloud suite. Firefly enhances creative processes by generating images, text effects, and design elements based on user prompts. This allows creators to confidently use AI-generated content in their projects without concerns about legal repercussions.
Acrobat AI Assistant: It automates tasks such as text recognition, data extraction, and document categorisation, streamlining workflows and increasing productivity for users who manage large documents.
Kelly says that beyond the immediate benefits of faster workload management and operational efficiency, AI can potentially drive broader economic impacts.
“The integration of generative AI is not just about enhancing productivity,” Kelly explains. “It also has significant implications for the circular economy and global economic growth.”
Kelly estimates that generative AI could boost the global economy by US$2.6 trillion to US$4.4 trillion by enhancing innovation, streamlining processes, and unlocking new opportunities. This technology helps businesses increase productivity, reduce waste, and optimise resources, contributing to a more sustainable economic model.
“The transformative power of AI goes beyond immediate operational gains, offering a substantial opportunity to spur economic growth, foster sustainability, and revolutionise industries globally,” Kelly concludes. “Adobe is dedicated to advancing this technology and empowering businesses to harness AI for driving innovation and sustainable growth.
Tech Showcase
Albert Goh, Senior Solutions Consultant at Adobe, believes that Generative AI (GenAI) is poised to be a transformative force for the public sector in Singapore. “As governments increasingly seek to enhance their operational efficiency and effectiveness, GenAI presents a powerful tool that can fundamentally change how public services are delivered.”
The potential of GenAI to streamline government processes is vast, offering opportunities to automate a wide range of routine tasks such as document processing, data analysis, and information management. This automation not only frees up human resources to focus on more complex and strategic activities but also accelerates service delivery, resulting in improved citizen satisfaction.
A key benefit of Generative AI (GenAI) is its ability to integrate smoothly with existing systems, eliminating the need for large upfront investments. This seamless compatibility allows organisations to enhance their current infrastructure without major overhauls or high costs. By leveraging GenAI, organisations can achieve meaningful improvements in efficiency and service delivery while minimising financial risk and disruption.
This flexibility allows public sector organisations to implement GenAI incrementally with small-scale projects, mitigating risks and managing budgets effectively. Gradual implementation enables evaluation and refinement of the technology’s impact on service delivery and efficiency. Insights from initial projects help leaders scale GenAI solutions confidently, driving meaningful improvements and adapting to evolving needs.
Albert also recognises that GenAI offers unprecedented capabilities in decision-making. This capability is precious in sectors where timely and accurate information is critical, such as public health, urban planning, and social services.
Moreover, GenAI can transform public services by enabling highly tailored interactions. This personalisation enhances citizen satisfaction by adapting services to individual needs, such as adjusting social support based on health history, income, and family circumstances. This targeted approach leads to more effective support and interventions.
As governments increasingly depend on AI-driven systems, it is crucial to ensure these technologies are employed responsibly and transparently. This is particularly important in addressing issues of data privacy, security, and ethical governance. Safeguarding citizens’ data and preventing misuse of AI tools are critical concerns that must be addressed through robust governance frameworks.
Additionally, public sector organisations must remain vigilant to prevent biases in AI algorithms, which can result in unfair or discriminatory outcomes. Ensuring fairness and inclusivity in AI systems is crucial to maintaining public trust and delivering equitable services. Proactive measures to identify and address these biases are essential for the responsible deployment of AI technologies in the public sector.
“To fully realise GenAI’s benefits while mitigating its risks, Singapore’s public sector must adopt a balanced approach that emphasises ethical AI development and deployment,” Albert stresses. “This includes establishing clear guidelines for AI usage, investing in AI literacy and skills development among public sector employees, and fostering a culture of innovation that encourages the responsible exploration of new technologies.”
Albert says that Adobe plays a crucial role in this transformation by providing the tools and solutions necessary to harness the full potential of Generative AI in the public sector. Through its advanced AI-driven platforms, Adobe enables public sector organisations to implement GenAI technologies efficiently. It supports a wide range of applications, from automating routine tasks to enhancing decision-making processes.
Adobe’s suite of AI solutions is designed to seamlessly integrate with existing systems, reducing the need for substantial upfront investments in new technology. This approach allows governments to adopt GenAI incrementally, starting with pilot projects that can be expanded as the organisation’s capabilities mature.
Adobe’s AI-driven insights enable governments to tailor public services to the specific needs of various population segments, enhancing service effectiveness and citizen satisfaction. By analysing diverse data sources, Adobe’s tools provide personalised recommendations for social services, health interventions, and educational programmes, ensuring support aligns closely with individual circumstances. This level of customisation leads to improved outcomes and greater overall satisfaction.
“The partnership with Adobe is driving digital transformation from a vision to a tangible reality. Through it, Singapore is set to establish a new benchmark for government innovation and service delivery,” Albert emphasised. “By fostering a more agile and citizen-centric public sector, GenAI ultimately enhances the well-being and prosperity of both Singapore and its citizens.”
Power Talk
How Can Singapore Optimise the Role of Gen AI and Automation in Advancing Employee Efficiency and Innovation
Generative AI (Gen AI) is rapidly becoming a transformative force in the global tech landscape, reshaping industries and redefining possibilities. As Singapore adapts to its evolving digital landscape, Mohit Sagar emphasises that strategically deploying Gen AI and automation offers immense potential. By leveraging these cutting-edge technologies, Singapore can boost employee productivity, drive innovation, and build resilience across various sectors.
Andy Choi, Deputy Director of SMEs Go Digital at the Infocomm Media Development Authority (IMDA) agrees that Gen AI stands out as a critical tool in today’s fast-paced world, where business sustainability is increasingly dependent on continual reinvention. The dramatic shift driven by cloud technology has already set the stage for a new era of business transformation.
This change is underscored by the fact that only 50% of the companies on the Fortune 500 list in 2000 continue to thrive today. As technology advances, data and AI are poised to lead the next wave of innovation and adaptation.
Andy underscores that AI is not merely a technological advancement but a key driver of comprehensive sustainability. “AI has the capacity to significantly accelerate our responses to sustainability challenges by augmenting human abilities in areas such as learning, analysis, innovation, prediction, and decision-making.”
This capability is crucial as businesses strive to maintain their competitive edge and adapt to an ever-evolving environment. Integrating AI into business practices is about enhancing efficiency and fundamentally rethinking how businesses approach and solve complex challenges.
Andy also highlights the importance of developing and deploying AI technologies focusing on environmental sustainability and human values.
“The true potential of AI to generate positive impacts will only be realised if it is trusted as a force for good, rather than merely accelerating existing unsustainable practices,” he notes. “This requires an emphasis on inclusive design and responsible deployment, essential for building trust in AI technologies and ensuring they contribute positively to society.”
IMDA is taking proactive steps to facilitate the adoption of AI across various enterprises. By curating AI-enabled solutions and pilot-testing GenAI applications across industry sectors, IMDA aims to enhance business productivity and growth for SMEs of all sizes.
This initiative reflects Singapore’s dedication to democratising AI and ensuring its benefits are available to all enterprises, regardless of size or industry. Through these efforts, Singapore is advancing its digital capabilities and setting a precedent for how AI can be leveraged effectively to drive innovation and sustainability in the business world.
Amid the growing enthusiasm for AI, Anson Chiu, Deputy Director of Strategic Plans at the Digital & Corporate Transformation Division of the Ministry of Defence, offers a cautious reminder. He highlights that while AI presents tremendous opportunities, it also brings significant risks. There is a need for balanced innovation, where careful oversight accompanies technological progress to mitigate potential risks.
“The transformative power of AI offers incredible potential, but it’s essential that we remain vigilant,” Anson advises. “As we embrace AI, we must also address the risks and challenges it presents, such as ensuring robust security measures, ethical considerations, and continuous monitoring to prevent unintended consequences.”
Anson’s emphasis on vigilance resonated with the audience. Participants agreed with Anson, stressing that while AI advancements are promising, they must be approached with caution.
“Exciting as these developments are, organisations must implement AI responsibly,” one noted. “We must balance innovation with considerations of transparency, fairness, and inclusivity to ensure that the benefits are equitably distributed.”
Another delegate added that successful AI integration goes beyond technology, emphasising the importance of cultivating a culture of learning and adaptability.
“Effective AI adoption demands ongoing upskilling of our teams and fostering cross-departmental collaboration,” he said.
Anson further anticipates that generative AI will be increasingly adopted in sectors that require precise outcomes, including the judiciary, where it could reduce human bias and enhance fairness.
“Progressive nations may begin leveraging generative AI in their legal systems to make decisions more efficient and impartial,” Anson predicts. “This could be a game-changer, particularly in countries like India, where there’s a significant backlog of pending cases.”
He foresees stricter regulations across Asia-Pacific (APAC) to ensure generative AI is used responsibly, especially in media and social networks. “I envision governments to regulate generative AI in a way that prevents its misuse for propaganda.”
The growing focus on AI safety highlights the need for a comprehensive understanding of the associated risks. As AI technologies advance, human safety, privacy, and security concerns grow. Issues such as algorithmic biases, unintended consequences, and ethical implications demand careful examination.
This understanding is crucial for developing measures to mitigate potential risks and ensure that AI is deployed responsibly. By acknowledging these challenges, stakeholders can proactively address safety and ethical considerations while continuing to innovate.
Establishing effective regulatory frameworks for AI is a complex but essential endeavour. Governments worldwide are grappling with creating guidelines that balance fostering innovation with ensuring safety. Some regions adopt prescriptive regulations, while others prefer flexible guidelines tailored to various contexts.
Looking ahead, AI regulations will likely continue to evolve to meet new challenges. As technology advances, ethical considerations and transparency will become more prominent, and specific regulations for different AI applications – such as autonomous vehicles and healthcare – could emerge. Public opinion and advocacy will also play a key role in influencing policymakers, ensuring that regulations balance innovation and societal concerns.
“In this rapidly changing landscape, the role of regulations in ensuring AI safety and security cannot be overstated,” Anson concludes. “An adaptive regulatory framework is vital to harness AI’s benefits while managing risks. Responsible AI demands collaboration, ethical vigilance, and learning from past experiences, striking a balance between innovation and safety.”
Albert Goh, Senior Solutions Consultant at Adobe, states that Generative AI (GenAI) transcends being just another technological advancement. It is a strategic enabler for creativity and operational efficiency in today’s rapidly evolving and competitive environment.
“GenAI empowers organisations by automating routine tasks, allowing teams to focus on innovation and value creation. This not only drives productivity but also enables more personalised and impactful customer experiences,” Albert asserts.
This ability to automate mundane processes frees up valuable time for employees, enabling them to channel their efforts into higher-value activities like creative problem-solving and strategic planning. In an era where customer expectations constantly shift, Albert’s insights emphasise how GenAI can be a game changer in delivering tailored experiences that meet individual needs, strengthening customer loyalty and driving business growth.
Albert also emphasises the critical importance of integrating GenAI thoughtfully and strategically. “Success with GenAI lies in its seamless integration with existing systems, where it complements human creativity and decision-making rather than replacing them.”
This perspective underscores the need for businesses to carefully align their GenAI initiatives with their overarching goals while staying flexible enough to adapt to evolving market demands. It is not just about adopting technology for its own sake; it is about ensuring that technology serves a strategic purpose in enhancing organisational capabilities.
Adobe’s GenAI application, Genome AI, exemplifies the transformative potential of these technologies. By leveraging GenAI, Genome AI delivers hyper-personalised experiences, smart recommendations, and versatile solutions that cater to diverse enterprise needs. This capability to provide tailored and dynamic offerings is particularly valuable in today’s market, where personalisation has become a key differentiator. Whether through optimised customer interactions, more effective loyalty programmes, or strategic enterprise planning, GenAI sets the stage for the next level of business innovation.
As human creativity merges with GenAI, businesses enter a new frontier of innovation. However, the key lies in how these technologies are applied. Beyond adoption, fostering a culture of collaboration, agility, and continuous learning is essential to fully unlock GenAI’s potential and stay aligned with strategic goals amidst rapid technological change.
Navigating this transformation, businesses must foster a culture of continuous learning and collaboration to seize opportunities and ensure long-term success. The future of innovation hinges on blending GenAI with human ingenuity, and those who achieve this balance will shape tomorrow’s industries.
Closing Remarks
David Hoon, Senior Enterprise Account Manager, Southeast Asia at Adobe expressed his appreciation for the enthusiastic engagement at the OpenGov Breakfast Insight event. He acknowledged that active participation and thought-provoking discussions were key in showcasing the transformative potential of Generative AI (GenAI) within the public sector.
He highlights Adobe’s expertise in documents and creativity, making the company a key partner in any organisation’s GenAI journey. Adobe’s unwavering commitment fosters meaningful interactions and valuable dialogue across various departments.
“Through every era, Adobe has strived to transform the experiences you deliver across the entire customer end-to-end journey,” David remarked.
Adobe believes organisations can enhance their capabilities by leveraging GenAI in two main areas. For instance, while Adobe does not offer a data repository, it integrates seamlessly with existing document management systems, enabling organisations to use AI for their specific needs. Crucially, Adobe guarantees data ownership and does not store or use data, simplifying governance and speeding up time-to-value.
Adobe integrates generative AI into its document workflows to streamline transitions, from converting scanned documents to categorising files and providing data-driven insights. This reduces friction and speeds up processing for businesses handling large document volumes.
“This is where we look forward to partnering with you,” David concluded.
In the creative domain, Adobe has enhanced its content management with Adobe Firefly, its flagship generative AI tool now embedded in Creative Cloud. Firefly boosts creativity by generating images, text effects, and design elements from user prompts. Trained on Adobe Stock and licensed content, Firefly ensures ethical use and copyright compliance, allowing creatives to use AI-generated content confidently.
Adobe’s generative AI tools push creative boundaries, enabling artists to explore new styles, effects, and designs. AI acts as a collaborator, generating unique assets and sparking fresh ideas. Motion designers can use AI for effects and animations in After Effects, while illustrators can discover new artistic styles to refine their visual identity. Understanding the personal nature of creativity, Adobe ensures its tools are customisable, allowing users to tailor AI assistance to their creative vision.
Mohit believes that harnessing collective intelligence from diverse perspectives is crucial for realising GenAI’s full potential and tackling the specific challenges faced by the public sector. Emphasising the importance of ongoing collaboration and open dialogue among industry leaders, policymakers, and technology experts, He stressed that such engagement is essential for navigating the complexities of GenAI implementation effectively.
In recapping the deliberation, he summarised that the adoption of GenAI is not just about integrating new technology; it’s about fundamentally rethinking and reshaping how public services are delivered to meet the evolving needs of citizens in an increasingly digital world.
Drawing on the broader context of technological advancements, Hoon remarked, “In a world where technology reigns supreme and data is prevalent, the public sector stands on the cusp of a transformation like never before. Artificial Intelligence (AI), particularly Generative AI, is emerging as a tool capable of supercharging automation in the public sector, ushering in an era of unprecedented efficiency, cost savings, and enhanced citizen services.”
He reiterated that the potential of GenAI to streamline processes, reduce operational costs, and improve service delivery is immense, making it a key driver of innovation in government operations.
The discussions at the OpenGov Breakfast Insight event showcased how GenAI has the potential to transform public sector operations. It can significantly enhance data quality by identifying and correcting errors in large datasets, which is vital for sectors such as public health, urban planning, and social services. Furthermore, the optimisation of cloud services through AI-driven solutions emerged as a key area where GenAI can boost government efficiency and scalability.
Mohit notes that while adopting GenAI in the public sector presents significant opportunities, it also introduces challenges related to ethics and privacy. He underscored the need for governments to address these issues carefully, ensuring that AI serves to enhance human efforts rather than replace them
“Ethical AI development and deployment must be at the forefront of any GenAI initiative, with robust governance frameworks in place to safeguard citizens’ rights and privacy,” is his caveat. “Transparency in AI operations, as well as accountability for decisions made by AI systems, are critical factors that public sector leaders must consider as they integrate GenAI into their workflows.”
Looking ahead, Mohit highlights the experiences of countries like Singapore as crucial case studies for grasping GenAI’s transformative potential in the public sector. Singapore’s proactive stance on digital transformation has already showcased GenAI’s vast capabilities across government functions, from cutting-edge city projects to tailored citizen services.
Mohit urged other governments to draw lessons from these examples and embrace a responsible, forward-thinking approach to GenAI. This strategy not only boosts operational efficiency but also enhances the responsiveness, personalisation, and effectiveness of public services.
Mohit appreciates that the shift towards a more automated and efficient public sector is already ongoing, with Generative AI leading the way in this transformative journey. Such transformation could lead to a more agile and citizen-centric public sector, better positioned to address future challenges and contribute to national well-being and prosperity.
“As governments continue to explore and adopt this powerful technology, the focus must remain on ethical governance, transparency, and the responsible use of AI to ensure that the benefits of GenAI are realised in a way that serves the public good,” Mohit concluded. “With the right approach, GenAI can be a catalyst for positive change, driving innovation and improving the quality of public services for citizens around the world.”
